One person accountable for delivery
Projects run well when somebody senior owns them. Not a coordinator passing messages between parties, but a contracts manager who holds the programme, knows what every trade is waiting on, and has the authority to make a decision on the day it is needed. We mobilise the site properly, sequence the supply chain, keep cost and change under control, and see the job through to a clean handover. You get progress you can actually track and one number to ring when you want a straight answer.